Contact Information
We’d Love to Hear From You
GETTING IN TOUCH WITH COTA IS EASY
We would love to hear from you. Please send us a message by completing the form below. A member of the COTA team will respond as soon as possible. Or you can reach us via phone, in person or on social media by using the information listed below. We look forward to connecting with you.
WE’RE HERE FOR YOU
By Phone
Customer Care: 614-228-1776
TTY/TTD: 614-275-5878
Mobility Services: 614-275-5828
In Person
Customer Experience Center
William J. Lhota Building
33 N. High St.
Columbus, Ohio 43215
HOURS AND HOLIDAYS
Customer Care Standard Phone Hours
Mon-Fri: 6 a.m.-9 p.m.
Sat-Sun: 8 a.m.-6 p.m.
Customer Experience Center Standard Hours
Mon-Fri: 8 a.m.-5 p.m.
Sat-Sun: Closed
Mobility Pass Sales Standard
Mon-Fri: 8 a.m.-3 p.m.
Sat-Sun: Closed
| 2025 Holidays | Customer Care | Customer Experience Center | Mobility Pass Sales |
|---|---|---|---|
| New Year’s Day (Jan. 1) | Closed | Closed | Closed |
| Martin Luther King Jr. Day (Jan. 20) | Open 8 a.m.-5 p.m. |
Closed | Closed |
| Presidents Day (Feb. 17) | Normal Hours 6 a.m.-9 p.m. |
Normal Hours 6 a.m.-9 p.m. |
Closed |
| Memorial Day (May 26) | Open 8 a.m.-5 p.m. |
Closed | Closed |
| Juneteenth (June 19) | Open 8 a.m.-5 p.m. |
Closed | Closed |
| Independence Day (July 4) | Open 8 a.m.-5 p.m. |
Closed | Closed |
| Labor Day (Sept. 1) | Open 8 a.m.-5 p.m. |
Closed | Closed |
| Veterans Day (Nov. 11) | Open 8 a.m.-5 p.m. |
Closed | Closed |
| Thanksgiving (Nov. 27) | Closed | Closed | Closed |
| Day After Thanksgiving (Nov. 28) | Normal Hours 6 a.m.-9 p.m. |
Normal Hours 6 a.m.-9 p.m. |
Closed |
| Christmas (Dec. 25) | Closed | Closed | Closed |
2025 Holiday
New Year’s Day (Jan. 1)
Customer Care Center: Closed
Customer Experience Center: Closed
Mobility Pass Sales: Closed
Martin Luther King Jr. Day (Jan. 20)
Customer Care Center: Open | 8 a.m.-5 p.m.
Customer Experience Center: Closed
Mobility Pass Sales: Closed
Presidents Day (Feb. 17)
Customer Care Center: Normal Hours | 6 a.m.-9 p.m.
Customer Experience Center: Normal Hours | 6 a.m.-9 p.m.
Mobility Pass Sales: Closed
Memorial Day (May 26)
Customer Care Center: Open | 8 a.m.-5 p.m.
Customer Experience Center: Closed
Mobility Pass Sales: Closed
Juneteenth (June 19)
Customer Care Center: Open | 8 a.m.-5 p.m.
Customer Experience Center: Closed
Mobility Pass Sales: Closed
Independence Day (July 4)
Customer Care Center: Open | 8 a.m.-5 p.m.
Customer Experience Center: Closed
Mobility Pass Sales: Closed
Labor Day (Sept. 1)
Customer Care Center: Open | 8 a.m.-5 p.m.
Customer Experience Center: Closed
Mobility Pass Sales: Closed
Veterans Day (Nov. 11)
Customer Care Center: Open | 8 a.m.-5 p.m.
Customer Experience Center: Closed
Mobility Pass Sales: Closed
Thanksgiving (Nov. 27)
Customer Care Center: Closed
Customer Experience Center: Closed
Mobility Pass Sales: Closed
Day After Thanksgiving (Nov. 28)
Customer Care Center: Normal Hours | 6 a.m.-9 p.m.
Customer Experience Center: Normal Hours | 6 a.m.-9 p.m.
Mobility Pass Sales: Closed
Christmas (Dec. 25)
Customer Care Center: Closed
Customer Experience Center: Closed
Mobility Pass Sales: Closed
Do you have questions?
Get answers to the most commonly asked questions by reading our FAQ.
Did you lose something?
Learn more about what you can do by viewing our Lost and Found procedure.
We're here for you
By Phone
Customer Care Phone Hours
Mon-Fri: 6:00 a.m. - 9:00 p.m.
Sat Sun: 8:00 a.m. – 6:00 p.m.
Holidays: 8:00 a.m. – 5:00 p.m.
In Person
Customer Experience Center
William J. Lhota Building
33 N. High St.
Columbus, Ohio 43215
Customer Experience Center Hours
Mon-Fri: 8:00 a.m. – 5:00 p.m.