Mainstream and Mainstream On-Demand

COTA Mainstream Service

COTA Mainstream Requirements:

• Complete an application
• Attend an interview assessment
• Meet eligibility criteria for the service

Fare for COTA Mainstream is:

• ADA trips: $3.50 per one-way
• Non-ADA trips: Varies based on trip mileage (minimum fare $5)
• Students: Fare-free with BuckID, Educational Pass or Student Summer Pass

*Mainstream customers ride fixed-route service for free

Acceptable payments for COTA ADA Mainstream:

• Cash (exact change)
• COTA Mainstream ticket ($3.50 per ticket)
• COTA Mainstream Monthly Pass ($105.00 per month)

COTA Mainstream Tickets and Monthly Passes:

• Purchase at COTA’s Mobility Services Facility, 1330 Fields Ave., or call 614-308-4355.

Mobility Pass Sales Hours:

• Monday–Friday, 8 a.m.–3 p.m.

Mobility Pass Sales is closed on the following holidays: New Year’s Day, Martin Luther King Jr. Day, President’s Day, Memorial Day, Juneteenth, Independence Day, Labor Day, Veterans Day, Thanksgiving Day and the following day and Christmas Day.

How to Schedule a COTA Mainstream Trip

For rides before March 2, 2026:

• Call the Reservations Department at 614-272-3033.
• Use the current web booking system.

Check out the Mainstream Web Booking Guide and Mainstream Web Booking FAQ for assistance.

For rides on March 2, 2026 and after:

Call 614-272-3033 or use COTA Mainstream’s new online booking system. Log in using the primary phone number or email address on your Mainstream account.

Check out the Booking Guide & FAQ for assistance.

Reservation Hours:

• Monday–Friday: 7 a.m.–6 p.m.
• Saturday and Sunday: 8 a.m.–6 p.m.
• Mainstream On-Demand (Powered by UZURV)

What You Can Do With UZURV:

• Reserve Non-ADA trips up to 30 days in advance
• Request your favorite Operator
• Bring guests (space permitting), a Personal Care Attendant (PCA) or a service animal

Fare for Mainstream On-Demand:

The fare depends on trip mileage, which is calculated during booking. The minimum fare is $5. Payment is accepted only by credit or debit card. Download Fare Details.

How to Schedule Mainstream On-Demand Trips:

Call the UZURV Call Center at 614-344-4488 at least one hour in advance. You’ll need your Mainstream ADA ID client number for reservations and while riding the service.

Service Hours:

• Monday–Friday: 5:30 a.m –10 p.m.
• Saturday and Sunday: 7:30 a.m.–7:30 p.m.

Call Center Hours:

• Monday–Friday: 5:30 a.m –8 p.m.
• Saturday and Sunday: 7:30 a.m.–7:30 p.m.

Applying

Eligibility for Mainstream cannot be based on financial hardship. A person must be over eight (8) years of age to qualify. To apply, download and complete the Mobility Services Application (Solicitud de Mainstream), or call Mobility Services at 614-275-5833 to request the application be mailed, faxed or emailed.

1. Once you receive the application, complete part one. You must also have a specialist who oversees your current functional limitation(s) that prevent you from using fixed-route service to complete part two.

2. After completing the application, call our Mobility Coordinator at 614-275-5833 to schedule an appointment to submit your application and attend an interview/functional assessment. Both parts of the application must be completed within 90 days of scheduling the interview/functional assessment. If not, the application will be invalid, and you will need to complete both parts again.

   All assessments are conducted at the COTA Mobility Services Facility located at: 1330 Fields Ave., Columbus, Ohio 43201.

   When recertifying, an applicant may experience a lapse in service if they do not keep their assessment appointment or fail to complete the entire process by the expiration date.

3. Once you complete the process, the ADA Federal Law requires COTA to render a decision within 21 days. You will receive a status notification via U.S. mail.

Additional Details

For more information about COTA Mainstream, call the COTA Mobility Services Department at 614-275-5828 or email paratransit@COTA.com.

All qualified COTA Mainstream customers may also download the Accessible Services Guide for Paratransit Users to learn more about the rules and guidelines for using the service.

How to Get Mainstream Visitor Status

Columbus metropolitan area visitors who are unable to use the local COTA fixed-route service because of their disabilities can get Mainstream Visitor Status for 21 days in a rolling 365-day period. To apply for visitor status, have your current paratransit provider mail or email verification to our office.

Address:

1330 Fields Ave.
Columbus, OH 43201
Phone: 614-275-5833

Fax: 614-272-3018
Email: pullinstl@COTA.com

To help us process the request, the paratransit provider must provide the following information for the applicant:

Full name
Full address and phone number
Paratransit ID number and expiration date
Type of mobility aid used, if applicable
Personal Care Attendant authorization status
Service animal status

If the visitor does not have paratransit in their home area and the individual’s disability is not apparent, a certification of the disability by their healthcare provider is needed. We will also require the applicant to provide items 1, 2, 5 and 6 above. Once we receive the information, we will contact the applicant within one business day.