COTA Announces Transit and Customer Service Hours in Observance of Christmas Day and New Year’s Day
In Observance of Christmas and New Year’s Day, the Central Ohio Transit Authority (COTA) is announcing adjusted holiday hours.
COTA Fixed-Route Bus Service – All bus lines will operate holiday service on Wednesday, Dec. 25 and Wednesday, Jan. 1, 2025. When COTA operates Holiday Service, transit lines operate on Sunday schedules. Customers can plan their trip and pay using the Transit app or visit COTA.com.
Mainstream/Mainstream On-Demand – Mainstream service runs during regular hours during the holidays, but the Mainstream reservations department will be closed on Wednesday, Dec. 25 and Wednesday, Jan. 1. Mainstream On-Demand will operate from 7 a.m. to 7 p.m. and the call center will be open from 6:30 a.m. to 7:30 p.m. on Christmas and New Year’s Day.
COTA//Plus South Columbus – Service will run as scheduled on Christmas and New Year’s Day. Hours of operation are 5:30 a.m. to 8 p.m., seven days a week. Trips can only be requested through the COTA//Plus app on Christmas Day and New Year’s Day because COTA Customer Care will be closed.
COTA//Plus in Grove City & Westerville – No service on Christmas and New Year’s Day. Service resumes regular operation hours on Thursday, Dec. 26 and Thursday, Jan. 2.
COTA Customer Care – The call center will be closed on Wednesday, Dec. 25 and will reopen at 6 a.m. Thursday, Dec. 26. It will be closed on Wednesday, Jan. 1 and will reopen at 6 a.m. on Thursday, Jan. 2.
Customer Experience Center – The downtown location will be closed on Wednesday, Dec. 25. It will reopen at 8 a.m. on Thursday, Dec. 26. The Customer Experience Center will be closed on Wednesday, Jan. 1 and will reopen at 8 a.m. on Thursday, Jan. 2.
