On-Demand Trips at Your Fingertips
On-Demand Neighborhood Transportation
With COTA//Plus on-demand trips, you can ride outside the bus lines. Download the COTA//Plus app to request direct rides within the following designated service zones:
- Grove City
- Westerville
- South Side
For customers who prefer to book COTA//Plus trips over the phone, call 614-308-4400.
Download COTA//Plus
New to COTA//Plus? Your First Ride is Free!
If you’re trying COTA//Plus for the first time, use the promo code FIRSTRIDE in the app to get your first ride free.
Service zones
Grove City
In Grove City, COTA//Plus provides on-demand, door-to-door rides within the designated zones. Frequently requested trips include:
- The Village of Urbancrest
- Mt. Carmel Grove City
- Grove City Town Center
- South-Western Career Academy
- Evans Center
- SouthPark Industrial Area
- And more!
This zone connects to our fixed-route service, including Lines 3 (Northwest/Harrisburg), 8 (Karl/S High/Parsons) and 61 (Grove City). Customers can request a ride using the COTA//Plus mobile app. Within 15 minutes, a COTA//Plus Operator will respond and arrive at the pickup location.
Accessible vehicles are available upon request.
Grove City Hours
Monday-Friday: 5:30 a.m.-8 p.m.
COTA//Plus standard operating hours do not include weekends except for occasional special events service.
For more information, explore the COTA//Plus Grove City FAQ.
Westerville
In Westerville, COTA//Plus provides on-demand rides within the designated zones that include service to:
- Otterbein
- Uptown
- Polaris
- And more!
This zone connects to our fixed-route service, including Lines 41 (Crosswoods-Polaris), 43 (Westerville), 102 (Polaris Pkwy/N High) and CMAX. Customers can request a ride using the COTA//Plus mobile app. Within 15 minutes, a COTA//Plus Operator will respond and arrive at the pickup location.
Accessible vehicles are available upon request.
Westerville Hours
Monday-Wednesday: 5:30 a.m.-8 p.m.
Thursday and Friday: 5:30 a.m.-11 p.m.
COTA//Plus standard operating hours do not include weekends except for occasional special events service.
For more information, explore the COTA//Plus Westerville FAQ.
South Side
On the South Side, COTA//Plus provides on-demand rides within the designated zones that include service to:
- German Village
- The Brewery District
- Nationwide Children’s Hospital
- Reeb Avenue Center
- The Marion Franklin Community Recreation Center
- And more!
This zone connects to our fixed-route service, including Lines 4 (Indianola/Lockbourne), 5 (W. 5th/ Refugee), 8 (Karl/S High/Parsons), 22 (OSU/Rickenbacker), 1 and 11. Customers can request a ride using the COTA//Plus mobile app. Within 20 minutes, a COTA//Plus Operator will respond and arrive at the pickup location.
Accessible vehicles are available upon request.
South Side Hours
Seven Days a Week, 5:30 a.m.-8 p.m.
COTA//Plus standard operating hours do not include weekends except for occasional special events service.
For more information, explore the COTA//Plus South Side FAQ.
Grove City
In Grove City, COTA//Plus provides on-demand, door-to-door rides within the designated zones. Frequently requested trips include:
- The Village of Urbancrest
- Mt. Carmel Grove City
- Grove City Town Center
- South-Western Career Academy
- Evans Center
- SouthPark Industrial Area
- And more!
This zone connects to our fixed-route service, including Lines 3 (Northwest/Harrisburg), 8 (Karl/S High/Parsons) and 61 (Grove City). Customers can request a ride using the COTA//Plus mobile app. Within 15 minutes, a COTA//Plus Operator will respond and arrive at the pickup location.
Accessible vehicles are available upon request.
Grove City Hours
Monday-Friday: 5:30 a.m.-8 p.m.
COTA//Plus standard operating hours do not include weekends except for occasional special events service.
For more information, explore the COTA//Plus Grove City FAQ.
Westerville
In Westerville, COTA//Plus provides on-demand rides within the designated zones that include service to:
- Otterbein
- Uptown
- Polaris
- And more!
This zone connects to our fixed-route service, including Lines 41 (Crosswoods-Polaris), 43 (Westerville), 102 (Polaris Pkwy/N High) and CMAX. Customers can request a ride using the COTA//Plus mobile app. Within 15 minutes, a COTA//Plus Operator will respond and arrive at the pickup location.
Westerville Hours
Monday-Wednesday: 5:30 a.m.-8 p.m.
Thursday and Friday: 5:30 a.m.-11 p.m.
COTA//Plus standard operating hours do not include weekends except for occasional special events service.
For more information, explore the COTA//Plus Westerville FAQ.
South Side
On the South Side, COTA//Plus provides on-demand rides within the designated zones that include service to:
- German Village
- The Brewery District
- Nationwide Children’s Hospital
- Reeb Avenue Center
- The Marion Franklin Community Recreation Center
- And more!
This zone connects to our fixed-route service, including Lines 1 (Kenny/Livingston), 4 (Indianola/Lockbourne), 5 (W 5th/ Refugee), 8 (Karl/S High/Parsons), 11 (Bryden/Maize) and 22 (OSU/Rickenbacker). Customers can request a ride using the COTA//Plus mobile app. Within 20 minutes, a COTA//Plus Operator will respond and arrive at the pickup location.
Accessible vehicles are available upon request.
South Side Hours
Seven Days a Week, 5:30 a.m.-8 p.m.
For more information, explore the COTA//Plus South Side FAQ.
COTA//Plus Fares
| Westerville & South Side Fare Options | Fare | Notes |
|---|---|---|
| Base Fare | $3/Ride | Automatically charged via app or phone booking |
| Day Pass | $6 | Unlimited rides for one day |
| Weekly Pass | $20 | Unlimited rides for one week |
| Connection to Transit Stop | No fare | Valid if transferring within the same zone |
| C-pass | No fare | Eligibility required Get details |
| Educational Pass | No fare | Participating schools only Get details |
| Children Under 12 | No fare | Must be accompanied by a COTA//Plus account holder 12 yrs or older |
| Mainstream, Senior (65+) or Reduced Fare Customers | $2/Ride | Eligibility Required |
| Mainstream, Senior (65+) or Reduced Fare Customers | $4/Day Pass | Eligibility Required |
| Mainstream, Senior (65+) or Reduced Fare Customers | $15/Weekly Pass | Eligibility Required |
COTA//Plus accepts only credit or debit cards.
Westerville & South Side Fare Options
$3/Ride
Automatically charged via app or phone booking
$6
Unlimited rides for one day
$20
Unlimited rides for one week
No fare
Valid if transferring within the same zone
No fare
Must be accompanied by a COTA//Plus account holder 12 years or older
$2/Ride
Eligibility required
$4/Day Pass
Eligibility required
$14/Weekly Pass
Eligibility required
| Grove City Fare Options | Fare | Notes |
|---|---|---|
| Base Fare | $3/Ride | Automatically charged via app or phone booking |
| Day Pass | $6 | Unlimited rides for one day |
| Weekly Pass | $20 | Unlimited rides for one week |
| Connection to Transit Stop | No fare | Valid if transferring within the same zone |
| C-pass | No fare | Eligibility required Get details |
| Children Under 12, Students and Seniors (55+) | No fare | Participating schools only Get details Must be accompanied by a COTA//Plus account holder 12 years or older |
| Mainstream or Reduced Fare Customers | $2/Ride | Eligibility required |
| Mainstream or Reduced Fare Customers | $4/Day Pass | Eligibility required |
| Mainstream or Reduced Fare Customers | $15/Weekly Pass | Eligibility required |
COTA//Plus accepts only credit or debit cards.
Grove City Fare Options
$3/Ride
Automatically charged via app or phone booking
$6
Unlimited rides for one day
$20
Unlimited rides for one week
No fare
Valid if transferring within the same zone
Participating schools only
Get details
Must be accompanied by a COTA//Plus account holder 12 years or older
$2/Ride
Eligibility Required
$4/Day Pass
Eligibility required
$14/Weekly Pass
Eligibility required
Unlock Your COTA//Plus Discounts with Concessions
Getting the right fare every time is now easier than ever. Instead of entering a promo code for every ride, you can set up your discount in the COTA//Plus app with the Concessions feature.
How It Works:
- Open the COTA//Plus app.
- Tap the menu in the top left corner.
- Select Concessions to see the available programs.
- Toggle on the discount program that applies to you — your fare will be adjusted automatically when you book a ride.
- If you need an ADA-accessible vehicle, toggle on Mobility Assistance Needed to request one for every ride.
Available Concessions
COTA//Plus offers a variety of concessions, including:
- Senior Discount – Reduced fares for eligible seniors.
- C-pass – Free rides for participating downtown employees.
- Student Discounts – Free or reduced fares for eligible students.
- Mobility Assistance – Requests an accessible vehicle when booking.*
*Mobility Assistance does not reduce fare. The toggle provides door-to-door service in an accessible vehicle.
Some discounts require eligibility verification, and we regularly audit participation. Be prepared to show appropriate identification (e.g., student ID for student discounts) if requested.
New to COTA//Plus? Your First Ride is Free!
If you’re trying COTA//Plus for the first time, use the promo code FIRSTRIDE in the app to get your first ride free.
General FAQs
Does my child need a car seat?
- Parents/guardians must comply with Ohio child restraint laws.
- Children under 4 years or 40 lbs must be in a car seat.
- Customers must install and secure their own safety seats.
- Strollers must be collapsed and stored between seats.
What are the mobility device guidelines?
Mobility Device Guidelines
- Vehicle lifts accommodate devices up to 33” wide x 49” long, and up to 800 lbs (occupied).
- Devices must be fully operational and controlled by the user or their PCA.
Securement Requirements
- Operators will secure wheelchairs/scooters and assist with seat belts.
- Customers may transfer to a seat; in that case, the wheelchair will still be secured.
Walkers & Rollators
- Must be folded and placed out of the aisle.
- Cannot be used as a seat or secured in wheelchair spaces.
What carry-on items can I bring with me?
- Customers must manage their own items in one trip.
- Operators may assist with up to:
- 2 large paper bags or 4 small plastic bags, or
- 1 small personal shopping cart (secured).
- No large grocery carts allowed.
- Operators must keep their vehicle in sight at all times.
What do I do if I left something in the vehicle?
Don’t forget to check for all belongings before leaving the vehicle. COTA is not responsible for lost items.
Found items are stored at 1600 McKinley Avenue. Call 614-308-4378 to check for lost items.