Sunday Schedule for Thanksgiving, Thursday, Nov. 27 | COTA//Plus: South Side Zone Only | Customer Experience Center: Closed | Call Center: Closed

Transit app

Related Links

    Download the Transit app
    ride with us

    Plan, track and pay for COTA rides from your smartphone. And, when you upgrade to Transit Royale at no additional cost, you’ll get additional features like providing real-time feedback while riding COTA, which helps us improve your experience.

    Google PlayApple App Store

    Payment Processing Error

    We want to make you aware of an issue affecting some credit and debit card purchases for bus passes made on the Transit app beginning in October. Due to a processing error by a third-party payment vendor, certain transactions were not completed at the time of purchase and were instead processed days or weeks later.

    We understand that this unexpected delay may have caused some confusion when the charge appeared on your account. We sincerely apologize for this inconvenience.

    Please be assured that these are delayed transactions for passes you purchased beginning in October. No new or additional charges have been made beyond those original transactions.

    If you have any questions or need assistance reviewing your account, our Customer Care team is available to help. You can reach us at 614-228-1776 or visit COTA.com for more information.

    Thank you for your patience and for riding with COTA. We appreciate your understanding as we work with our vendor to prevent this issue from happening in the future.

    Improve your commute with Transit Royale. Available at no cost to all COTA customers.

    BENEFITS AND FEATURES

    • Only pay for what you use (up to $4.50/day, or $62/month)
    • Unused funds roll over to the next month
    • Easily load money using cash, debit or credit card
    • Schedule and plan your rides with real-time tracking and real-time feedback
    • Simplified transfers

    LEARN MORE ABOUT DISCOUNT FARES >

      GET STARTED

    • Download the Transit app on your smartphone.

      Google Play Apple App Store

    • Set up your COTA account and load funds.
    • Scan and ride.

    NO SMARTPHONE no problem

    Enjoy the same benefits without a smartphone with a COTA Smartcard. To obtain a Smartcard, set up an account and register your card, visit the COTA Customer Experience Center at 33 N. High St.

    Note: There is no charge for a COTA Smartcard. If the card is lost or stolen, call COTA Customer Care immediately at 614-228-1776 so your funds are protected for future use. There is a $3 replacement charge for lost or stolen cards. Funds are not transferable between the Transit App and your COTA Smartcard.

      ADD FUNDS

    • Via our DIGITAL PORTAL
    • Bring cash to the COTA Customer
      Experience Center
    • Tap and ride

    Note: Transit app funds are good only toward COTA’s fixed-route services.

    GOING cashless

    COTA is committed to ensuring a seamless transition to an account-based system for customers using the Transit app and COTA Smartcard technology. While COTA does intend to go cashless on board, the timeline for doing so has not yet been determined. The best way to prepare is to familiarize yourself with the new system today.

    Need help? Contact Customer Care at 614-228-1776.

    FARE OVERVIEW >

    Frequently Asked Questions

    Fare Capping

    What is fare capping? How does it affect me?
    Fare capping is a way for COTA to improve accessibility to mobility solutions for customers regardless of their financial situation. Through our new fare management system, COTA will keep track of how much a customer has paid in fares per day and per month. Under this new system, a customer will never pay more than $4.50 per day (the cost of a Day Pass) or $62 per calendar month (the cost of a Monthly Pass) in total fares. A customer must have a COTA account within the Transit app or attached to a COTA Smartcard to receive the benefits of fare capping, as this is how we will keep track of their total fares paid. Monthly fare caps will reset on the first day of each calendar month. Daily fare caps will reset every morning at 4 a.m.
    Why is COTA transitioning to fare capping?
    Our goal in implementing fare capping is to keep customers from ever paying more than they should to ride COTA. We recognize that customers who cannot purchase a $62 Monthly Pass often find themselves paying more than $62 per month in total fares due to paying per day or per ride. This system will help make sure that no longer happens.

     

    Transit App & Smartcard

    What is the Transit app?
    The Transit app is the software COTA customers must use in order to receive the benefits of fare capping. This app keeps track of how much a customer has paid in fares in a given day and in a given month to ensure they never pay more than the set fare cap. Through the Transit app, customers can easily set their route, keep track of bus schedules and pay their fares.
    What information will be required to sign up for the new system?
    To use the mobile app, a valid email address is required. While an email address is not required for Smartcards, COTA encourages all customers to register their card with an email address as it provides the best protection for the customers if the card is lost or stolen. This way, COTA team members can block the lost/stolen device or Smartcard and assist with setting up a new one on the account. Without an email address, this functionality is not possible. Credit card information is not required for the Smartcard or the mobile app.
    What if I lose my phone or Smartcard?
    Please visit the Customer Experience Center (33 N. High St.) or call Customer Care at 614-228-1776 to report lost or stolen Smartcards or smartphones associated with accounts. If an account is established via mobile app or with a Smartcard that has been registered and tied to the account, COTA can deactivate or block the lost/stolen device or Smartcard and assist with setting up a new one with the account. If funds are loaded onto a Smartcard without an account being created, the funds cannot be recovered.
    Do I need a phone or Smartcard for each of my children to ride?
    At this time, yes, each person traveling with you will need to pay fares separately, either via smartphone or Smartcard. Fare capping will apply to each customer using their own account (on the smartphone or Smartcard). Customers eligible for reduced fares require application and enrollment in the reduced fare program, which our team can assist with either in person at 33 N. High St. or on the phone at 614-228-1776.

     

    Ticket & Purchasing Options

    Is COTA going cashless? What are the plans to go cashless?
    COTA does intend to go cashless on-board. However, the timeline for doing so has not yet been determined. We are committed to ensuring that this transition to the account-based system using the new technology and retail partners is successful.
    When will COTA stop issuing cash transfers and Day Passes on the vehicle?
    We are still determining the timeline for when we will sunset some of our offerings, including transfers and Day Passes on board. However, we will not sunset our offerings without sufficient public notice and training.
    Will I be able to use my current retail location to load cash to my new account?

    For the best customer experience when loading cash to your new account, visit our Customer Experience Center at 33 N. High St., where our team can assist you with all your transit needs.

    We’re actively working on expanding pass purchase and account options at additional establishments to better serve you.

    What happens to unused paper tickets or passes? How long will they still be accepted?

    Our customers will have the ability to use the existing paper passes they have purchased. While COTA will stop selling certain passes, we will not immediately discontinue accepting these passes without sufficient public notice.

    Customers can turn in paper passes to the Customer Experience Center (33 N. High St.) to have the equivalent funds added to their Transit app or Smartcard account.

    What will happen to any unused balance on my account at the end of the month?
    Any unused account balance will roll over for use in the next month.
    What happens if I don’t have enough money in my account to ride?
    Customers will still have the ability to pay cash on-board, but it will not count toward fare capping. Accounts cannot go negative.
    How will this affect customers with the Connector card/app?
    C-pass customers using the Connector app will not be affected at this time. Connector users with funds remaining on their account should use up those funds before transitioning over to the new system. Refunds cannot be given for remaining balances.
    How will this affect customers with C-pass/BuckID/etc.?
    At this time, C-pass and other pass programs, such as the one with Ohio State, will not be affected. You will continue to use your existing media until further notice.
    How will this impact COTA//Plus or Mainstream?
    Neither are being impacted at this time, but we are looking at how we can bring them into the new payment system in the future.
    Will I be able to pay COTA//Plus or Mainstream fare with the new system?
    Not at this time. However, we are looking at how we can incorporate these services into the new system.
    Can funds loaded to my Transit app account be used for COTA’s other services like Mainstream or COTA//Plus?
    Not currently. Transit app funds can only be applied and used for COTA regular fixed-route transit services and do not include COTA’s other ancillary transit services.

     

    Discount Fares

    I currently qualify for discounted COTA fares. Can I keep that entitlement with the new payment system?
    Yes. All customers who are currently eligible for discounted fares can use the new system with their discount, but they must enroll first. To have the entitlement added to their account, customers can call COTA Customer Care at (614) 228-1776 or visit the Customer Experience Center (33 N. High St.). Please note that customers must use their legal name, not a nickname, when creating their COTA account in order for Team COTA to verify eligibility documentation with an associated account.
    How do I pay the discount fare with the new system?
    A customer’s discount eligibility will be assigned to their account. The payment process is the same for all customers. They tap their Smartcard or scan the QR code in the app on the validator located onboard the vehicle. The discount is automatically applied to the fare in their account, whether they use a Smartcard or phone to pay. Customers in the new system will no longer need to show a separate ID to get the discount.
    If I buy 7-Day or 31-Day passes for someone else, how can I purchase them for someone else with the new system?
    Those that purchase a pass for another individual will have the ability to create an account for that person and load funds to that account. Once the account is created, that customer will have the ability to ride the system and enjoy the benefits of fare capping, providing them the value of a Day Pass or Monthly Pass.